Advanced Business Graphics, Inc.(ABGI), a leader in the printing and promotional products industry, is looking for a Customer Service/ Billing Specialist that is enthusiastic about helping clients and making checkmarks! ABGI is consistently ranked by Print Solutions magazine in the Top 50 Print and Promotional Products Distributors. In 2018, ABGI was also ranked among the Top 20 Fastest Growing Distributors! Check us out at www.abgi.com.
At ABGI, we strive to put our customers first in all that we do and we are looking for someone who shares the same passion! We are looking for someone who thrives in an entrepreneurial environment and has a track record of exceeding the expectations of their clients. We are an enthusiastic team that gets excited with every aspect of our business! We are looking for someone to join our operations team who thrives on solving problems and serving customers. Our ideal candidate will be someone with a strong work ethic, self-motivation, and the ability to work in a collaborative team environment that doesn’t mind wearing a few different hats. If you have a knack for details and helping clients resolve problems, then this is the job for you!
Because “Customers First” is so valued at ABGI, we invite only those who are also interested in finding the best solutions for our clients to be on our team.
You’ll be suited for this position if you have:
Enjoy interacting with people both by phone and in-person
A strong ability to prioritize and/ or multitask and manage time effectively
Ability to work under pressure in a fast paced, deadline driven environment
Identify and assess customers’ needs to ensure satisfaction (take the extra mile to engage customers)
Strong phone, interpersonal and listening skills
Vigorous follow-up and attention to detail
Ability to work in a small team environment
Excellent verbal and written communication skills
Ability to problem solve
A high level of organizational skills (especially email management)
Ability to learn quickly, a self-starter
Demonstrated passion for continuous improvement and service excellence
General computer, business math and typing/data entry skills
Your day will most likely be filled doing:
Welcoming, greeting and directing visitors both in person and on the phone
Providing customer service via phone, email and chat services, as well as required follow up
Order processing/ order management
Client invoicing / AP entry
Other operations department duties, as necessary
If what you’ve read sounds exciting to you and you can’t wait to get started, here’s what you do next!
Please send an email with the code OP1 in the subject line to email@example.com. Within the body of this email, please answer the following questions:
How do you best communicate your ideas with others?
What is your favorite thing about your current or most current position?
What does putting “Customers First” mean to you?
Please also attach a current resume.
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